Retail & Consumer Goods
Overview
KZM supports retailers, supermarkets, and digital consumer brands in transforming operations, enhancing customer experience, and enabling modern omnichannel retail environments.
We help organisations strengthen their supply chains, optimise store performance, digitise customer journeys, and adopt the technologies that drive loyalty, efficiency, and long-term growth.
With deep expertise across digital, data, operations, and customer experience, KZM enables retailers to deliver seamless, personalised, and scalable outcomes across every channel.
Our Core Offering
1. Omnichannel Retail & Digital Commerce Transformation
- Omnichannel strategy and customer journey redesign
- Ecommerce platform implementation (web, mobile, marketplaces)
- Unified cart, unified payments & click-and-collect experiences
- Digital storefront optimisation & personalisation
- Headless commerce and API-first retail architecture
2. Retail Operations & Store Modernisation
- Store operations transformation
- Workforce management and rostering optimisation
- Inventory & stock management improvements
- POS system upgrades and integration
- Loss prevention, shrinkage reduction & compliance
3. Supply Chain, Fulfilment & Logistics Optimisation
- Supply chain digitisation & visibility tools
- Warehouse management & automation
- Demand forecasting & replenishment optimisation
- Last-mile delivery & logistics efficiency
- Supplier collaboration & procurement uplift
4. Customer Experience & Loyalty Programs
- Customer experience mapping & CX uplift
- Loyalty program modernisation & CRM optimisation
- Personalisation engines & targeted marketing
- Digital self-service, mobile apps & in-store digital touchpoints
- Customer insights & analytics solutions
5. Data, Analytics & Retail Intelligence
- Retail analytics dashboards
- Sales, margin & promotional analysis
- AI/ML for demand forecasting & assortment optimisation
- Customer segmentation & behaviour modelling
- Data governance & retail data platform design
6. Technology, Integration & Platform Modernisation
- Platform selection and implementation support
- POS, OMS, ERP & CRM integration
- Cloud migration & modernisation
- API gateways, middleware & microservices
- Cybersecurity uplift for retail operations
7. Program Delivery, PMO & Transformation Support
- PMO-as-a-Service for retail portfolios
- Vendor and partner management
- Multi-store rollout coordination
- Change management & workforce adoption
- Benefits realisation & continuous improvement
Partner with our experts to imagine beyond, deliver today.
To explore how our tailored solutions can accelerate your organization’s success.
Areas of expertise
KZM has expertise across multiple sectors spanning from traditional industries to cutting-edge fields.
Digital Consumer Platforms
Shopify • BigCommerce • Adobe Commerce
Salesforce Commerce Cloud
Headless commerce platforms (Contentful, Commercetools)
Mobile app platforms & digital storefront tools
Retail Operations & Store Systems
POS systems (Lightspeed, Vend, NCR)
Inventory & stock management tools
Workforce & rostering platforms (Deputy, UKG)
Loss prevention & store analytics systems
In-store IoT devices & digital signage
Supply Chain & Logistics
WMS platforms (Manhattan, Blue Yonder)
Demand forecasting tools
Fleet & last-mile delivery technologies
RFID, barcode & automated picking systems
Customer Experience & Personalisation
Loyalty platforms (Salesforce Loyalty, Antavo)
CRM platforms (Salesforce, Dynamics 365)
CDPs (Segment, Tealium)
Marketing automation tools (Klaviyo, Marketo)
Data, Analytics & AI
Power BI • Tableau • Qlik
Databricks • Snowflake • Azure Synapse
AI/ML models for demand forecasting & personalisation
Integration & Cloud
MuleSoft • Boomi • Apigee
Azure • AWS • GCP
API gateways & microservices frameworks
Collaboration & Workflow
Microsoft 365 • Teams • SharePoint
Google Workspace
Slack
Technologies & Platforms
To support our offerings, we focus on key platforms and technologies that are proven, scalable and enterprise-grade. Here are example technologies and platforms we partner with and can implement:
Case Studies & Insights
Partner with our experts to imagine beyond, deliver today.
Ready to transform your business with cutting-edge technology?
Let's discuss your project and explore the possibilities.